HMD Global, the company that’s been producing Nokia-branded smartphones over the past few years, had earned a reputation for offering decent bang for the buck, a near-stock Android experience, and several years of guaranteed software updates.

And then came the Nokia 9 PureView. When the company launched the phone in 2019, it shipped with Android 9, but the company promised to eventually deliver Android 10 and 11. But that hasn’t happened, and the phone has been stuck on Android 10 for the past year. Now HMD has acknowledged that it will not be delivering an Android 11 update for the phone.

While HMD had planned to provide two years of OS updates and three years of security updates, the company says the unusual 5-camera system on the Nokia 9 PureView has caused “incompatibilities between the camera and the software” that “would have led to a compromised experience that does not meet our high standards.”

Folks who want to keep using the Nokia 9 PureView with Android 10 will be able to continue doing so indefinitely. Most recent Android apps and services will likely continue to work just fine on Android 10 for the foreseeable future, given that this is hardly the only phone still running the software.

But HMD says folks who really want a newer version of Android have another option: buy a newer phone. The company is offering a 50% discount to PureView owners who want to buy some newer models including the Nokia XR20… assuming you’re still interested in buying a Nokia phone after this.

That said, there is some reason to think that this inability to deliver an OS update will be a one-off problem. While smartphones with a high camera count have become increasingly common in the past few years, the Nokia 9 PureView was the first to ship with 5 rear cameras thanks to a partnership with Light, a startup that attempted to replicate functionality of DSLRs by using different cameras for different features.

Not only did that make this phone’s camera system unlike anything else available at the time, but it’s unlike anything released since then, as Light has exited the smartphone camera space, likely leaving HMD on its own when it comes to trying to develop software updates.

That’s an issue that shouldn’t affect the company’s other phones.

via GSM Arena

Support Liliputing

Liliputing's primary sources of revenue are advertising and affiliate links (if you click the "Shop" button at the top of the page and buy something on Amazon, for example, we'll get a small commission).

But there are several ways you can support the site directly even if you're using an ad blocker* and hate online shopping.

Contribute to our Patreon campaign

or...

Contribute via PayPal

* If you are using an ad blocker like uBlock Origin and seeing a pop-up message at the bottom of the screen, we have a guide that may help you disable it.

Join the Conversation

4 Comments

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

  1. The new Nokia started out well, then went down hill to join all the other crappy makers of over-priced abandoned phones.

  2. Major faults with the 9 include.
    Fingerprint reader doesn’t work.
    If you turn on motion photos only the video is in focus,.
    Catastrophic battery drain while updating. Battery saver just makes it worse.
    Phone doesn’t turn off when you close the case.
    Camera doesn’t work in low light.

    Thankfully I was able to replace mine with a Huawei P30 Pro which was everything the Nokia should have been.

  3. After not fixing even the most trivial of bugs, and an utter failure to communicate I won’t be ordering a new Nokia.
    I suppose the offer is a start but they need to extend the apology.