A few years after launching its first tablet designed with input from a community of potential customers, the folks at Eve are ready for round two.
Like the original Eve V tablet, the new model will be a 2-in-1 device with a kickstand and detachable keyboard that lets you use the computer as a standalone tablet or as a pseudo-laptop.
But Eve says the new model will have a faster processor, faster memory, updated Bluetooth and WiFi. As for everything else? The company is seeking feedback.
Eve’s claim to fame is that it “crowd-develops” its products. So while some key decisions have already been made, Eve is asking members of its forum to weigh in on things like the choice of materials (aluminum is better for heating, but magnesium alloy is lighter-weight).
According to Tom’s Hardware, Eve is also considering options such as Thunderbolt 4 ports for the new tablet, although I’m told that’s just a possibility at this point. Final decisions will likely only be made after the community weighs in.
While the planning process is still in the early stages, Eve plans to launch the new tablet later this year.
The original Eve V tablet launched in 2017 and it was a surprisingly good computer with strong specs, performance and design… but it shipped much later than originally planned and half a year later, Eve was still having trouble shipping units to customers and offering support.
But the company says it’s dealt with those issues and is in better shape to ship and support products moving forward. Eve recently started taking pre-orders for its new crowd-developed Spectrum monitor with support for up to a 4K 144 Hz display panel or a 240 Hz, QHD display and the company is also working on a mini PC, a docking accessory, and a set of headphones.
It is really questionable whether Eve offers customer service at all (cause headaches, stress, and feelings of insecurity on a daily basis), although this is the responsibility of everyone who offers a product on the market. I really don’t want to confront them, but their irresponsible behavior towards my problem continues, and usually, I have a one-sided correspondence with their silent customer support (in my case Kirill, Georgie is better for communication and if you come across Cooper you are lucky). They sell through EU STORE INVITE-ONLY SALE (for example) but the warranty is not under EU rules (“Trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised. Free of charge, 2-year guarantee for all goods. The customer always has the right to a minimum 2-year guarantee at no cost, regardless of whether he bought your goods online, in a shop, or by mail order. This 2-year guarantee is his minimum right, however national rules in his country may give you extra protection. If goods you bought anywhere in the EU turn out to be faulty or do not look or work as advertised, the seller must repair or replace them free of charge or give you a price reduction or a full refund.”)! They just send the product from China and that is all. You do not pay customs fees but you have to walk to the customs (to make you privet EORI number) in any case if you have not done so before for other customs shipments. When you order you have to pay about 50 Euro for “Fast UPS shipping in 2-4 days”. In my case order was placed on September 22 and I was lucky to receive it on October 23. In this case, the customer service response was “there is a short delay at the moment, due to the week-long holiday in China”. No matter how much you paid for fast delivery, it will be performed as standard delivery by AliExpress. The registration of my last complaint was 2 June 2020 (the fingerprint sensor appears to have come off the power button and the device practically does not work) and after 50 days, many e-mails (At one point there was a suggestion from customer support to fix the problem myself at the nearest service center for laptops and tablets because the problem is small. But the questions are: when someone goes to a “place for repairs tablets and laptops to see if they would be able to put the button back into place” who will pay for their time to check and time to repair? What will happen to the warranty? Will, it still be valid if things don’t get better or get worse?), and writing in the forum (I just put my correspondence with them, and it was deleted of course) there was some reaction (Cooper from customer support joined the correspondence for a moment).My Eve has arrived at Eve Distribution Limited, Suite 1106-08, 11 Floor, Tai Yau Building, No. 181 Johnston Road, Wanchai, Hong Kong on August 14, 2020, for repair! I am still waiting… The tablet’s warranty will expire My last hope is in this: consumer . org . hk / ws_en / cc-complaint / index . php and then probably some Chinese lawyer, told them that in this forum sooner or later the community will want to create a topic related to customer service. It is normal when you pay to receive some support during the warranty period. I did pay a lot of money for this device and see there no cooperation from Eve even within the warranty period! So, it is better to have a local shop near you (it was too expensive to send the tablet to Hong Kong for repair – it is not 60 USD as they suggested, this costs 165 USD ) to take responsibility for the product warranty for small problems like mine. In fact, who would want to deal with a support team that is not responsible? So, I think this is one way for Eve to take care of their main problem – customer service. The community should start asking themselves questions about product quality and subsequent customer service looking for answers in this forum. Obviously, Eve will have to go through this transition if they want to succeed and be in the market.
Regards, D.B
i’d love it if one of these tablets could quickly switch between android and windows maybe have a cellular modem? I like Windows just fine, but it is so power hungry
No matter what they produce – first they must create and then maintain credibility (always immediately serving all customers and providing excellent customer service) and sell directly from Germany so that German law applies, which is a very good backup in case of violated credibility.