If you’ve been unable to login to your BLU Life One X2 smartphone for the past week, there’s finally a fix available.

BLU rolled out a software update in November that left users unable to unlock their phones using their existing PIN or patterns. But now the company says affected users can email [email protected] to receive software that will allow users to login again.

There is a catch: BLU says the software won’t help users who have already exceeded the allowed number of PIN attempts.

In other words if you installed the previous update, your phone rebooted, and then you tried repeatedly to unlock your device when it wouldn’t accept your code… this won’t work.

Oh, and you’ll need a microSD card to apply the fix, since it involves downloading software on a PC, copying it to the card, and then inserting it into the phone.

BLU says the software fix also won’t help users who have performed a factory reset, which makes sense.

Some users who were unable to login found the only way to make their phones usable was to perform a factory reset. But while this made their phones usable again, it also wiped all data including personal photos and other files. There’s really nothing BLU could do to help users recover those items (although now’s as good a time as any to suggest that you might want to consider using Google Photos or another app to automatically backup your camera roll to the cloud).

The good news is that users who have tried BLU’s software fix report that it seems to work. The bad news is that since it took BLU about a week to do anything, many users probably went with the reset option by now and lost their data.

A glance through the comments on BLU’s Facebook and Twitter posts announcing the fix show a lot of unhappy customers.

Meanwhile, I can’t tell if this is a good week or a bad week for BLU to announce the follow-up to the BLU Life One X2, but that’s exactly what the company has done. The new BLU Life One X3 has a 5.5 inch full HD display, a 5,000 mAh battery, 3GB of RAM, 32GB of storage, a microSD card slot, and a MediaTek 6753 processor.

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2 replies on “BLU has a software fix for users locked out of Life One X2 smartphones”

  1. I’ve heard plenty of horror stories and complaints involving OTA updates. I have had my own bad experiences in a few cases, including with Windows 7. For me, it’s best to wait a while and look into things before deciding to update. I find many tech sites heavily market the idea of updates, so I understand why people want the latest updates as soon as possible, but I prefer to sit on a known- working version for a while. Of course, the real problem is companies releasing broken updates. Also, backing up important files, especially on phones, is a good idea.

  2. “A glance through the comments on BLU’s Facebook and Twitter posts announcing the fix show a lot of unhappy customers. BLU’s Facebook post announcing the fix show a lot of unhappy customers.”

    Repetition here that you’ll wanna fix.

    Geez, BLU is becoming quite the circus. I feel bad for the people that bought their phones on the cheap, especially since I used to recommend them to people wanting a decent cheap Android phone.

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