If you live in the UK and bought an Eee PC 900, odds are you got stuck with a 4400mAh battery rather than the 5800mAh battery that the company sent out to early product reviewers. Responding to customer complaints, a few weeks ago Asus promised to offer UK customers a way to upgrade their batteries. The upgrade will cost you £10, but it’s better than nothing, right?

Now Mobile Computer Magazine has the full details on the trade-in program, and it looks horribly awkward. First, you have to call the Asus UK service help desk at 0870 1208340. Then they’ll give you the information you need to ship your 4400mAh battery to the Asus service centre. Once it arrives, an Asus rep will call you and ask for your credit card details, charge you £10, and then ship your battery. The whole process is expected to take about 5 days.

That means you have to go without a laptop battery for 5 days. Most other companies do things in the reverse order. They take your credit card information, send you a replacement part and then ask you to send back the original part. That way you don’t have to live without a necessary component for a week, and the company can always charge your card if you fail to send back the original part.

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2 replies on “Asus explains UK Eee PC 900 battery upgrade policy”

  1. your product might be good but when the pc breaks down finding the service centre is a problem.

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