If you are even a little bit tech savvy, you can purchase a new smart phone online, have it shipped to your front door, and set it up without needing help from a specialist. However, there are times when talking to a professional is just better.
Sprint is about to roll out a new service that, not only delivers your new smartphone to your door, but also delivers a specialist to help you set it up.
The service, called Sprint Direct 2 You, is a wireless customer service that provides a retail trained Sprint expert to the customer. The goal is to offer an in-store experience to customers at their convenience.
The representative will deliver a mobile device to the customer’s location, set it up, and transfer content from an old device, including contacts, pictures, videos, and apps. The Sprint expert will also provide a tutorial and offer tip for using the particular device the customer has chosen.
Qualified customers will receive a text message or email, informing them of the new service. To set up an appointment, customers call the number provided in the text or email. After the appointment, customers can also turn in their mobile device for recycling.
The representative will be trained in Android and iOS and will be able to help customers switch from one to the other, if they so choose.
The program begins today in Kansas City to upgrade-eligible customers. Starting April 20, it will be available in Chicago and Miami. The company hopes to roll out Sprint Direct 2 You across major metropolitan areas by adding 5,000 Sprint cars to city streets throughout the rest of 2015.