When Google launched the Chromebook Pixel, the company partnered with Verizon to offer 100MB of free data per month for two years to customers who bought 4G LTE version of the premium, touchscreen Chromebook.

This week Computer World noted that Verizon was no longer honoring that deal, claiming that the free data was only good for a year, despite plenty of evidence to the contrary.

Honestly, 100MB of data is enough to watch a few standard-def YouTube videos and not much more. But it’s the principle that counts… so Google’s public relations folks are probably making lemons out of lemonade by promising to give $150 gift cards to customers affected by the situation.

Google Chromebook Pixel

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6 replies on “Lilbits (6-24-2014): Verizon cancels free data for Chromebook Pixel LTE users, Google responds with $150 credit”

  1. Verizon screws people over.
    In other news, scientists have discovered that the sky is blue.

  2. Nice pickup by Google following a typical dick move by Verizon.
    Weren’t contacts agreed to or something?
    Dick move.

  3. I am sure I am missing something here, but wouldn’t the bad press from this cost Verizon more than simply honoring their agreement with their customers and Google?

    1. The number of people affected probably wasn’t worth their time worrying about, and it’s not as though they have a stellar public image to protect. People have come to expect this kind of crap from the major phone companies and will shrug it off as Verison being Verison.

      Google has much more of a stake in the Chromebook game, hence their positive PR move.

      1. Yeah. Verizon’s customer service has really gone downhill. I’ve been a Verizon customer since 1999, and I’ve never seen it this bad. If you go into a store, they’re not interested in helping you unless you’re there to buy a new phone. If you call them with a problem with your bill, they don’t care. Their prices are higher than everyone else. The ONLY reason I’m still with them is their service is so much better than anyone else in my area. I’m beginning to question whether all the negatives are worth the better coverage.

        1. Same here. Been a Verizon customer since 1998. I’m planning on going with T-Mobile or even AT&T soon. I wonder if their in-store reps are more interested in tacking on stuff onto your plan when you’re not looking like Verizon reps do.

          As for their coverage and network reliability, it’s all the same now in my area so that’s good for me at least.

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