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Barnes & Noble apologizes for canceled TouchPad orders with $20 credits

08/26/2011 at 2:30 PM by Brad Linder 10 Comments

HP TouchPad

Barnes & Noble is apologizing to customers that had placed orders for the HP TouchPad only to later find out that the tablet was not in stock and their orders had been canceled. Basically the company’s inventory system kept taking orders even after the TouchPad was completely out of stock.

While the company won’t be sending out $102 tablets to everyone who placed orders, those who had their orders canceled are getting a consolation prize. Multiple people have reported that B&N is sending $20 eGift cards which can be used to purchase items at the Barnes & Noble website or in stores.

More than 1100 people had already signed a petition saying they’d had their orders canceled. Assuming not everyone knew about the petition, it’s possible that B&N could be sending out thousands of gift cards to apologize for canceling orders on an item the company probably wasn’t making much money on anyway.

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Nards Barley
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Nards Barley
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I got an email yesterday that contained the $20 gift card. Already bought two ebooks @$9.99  and stripped the DRM so I could convert it to mobi and read it on my Kindle.

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7 years ago
Bryson
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I haven’t gotten a gift card, and I placed three orders for Touchpads with Barnes and Noble.  All of them got cancelled.  Even the order I placed at full price the day before Barnes and Noble started selling them at the sale price.  

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7 years ago
Kevin Pike
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No gift card here…And I am the one that started the petition!!! You would think I would be the first on the list to attempt to get me to take the petition down. Dumb B & N

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7 years ago
Tmoore800
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We received your concern with regards to the $20 giftcard that we offeras an appeasement to our customers and we sincerely regret to inform youthat this giftcard only applies to Barnes & Noble members. We willsincerely regret seeing that you, being a very loyal customer from ourcompany would leave due to this unexpected event. Losing you as acustomer would be the last thing that we wanted.We pray for the success of your future endeavors.We thank you for your feedback and we apologize most sincerely regretany inconvenience this may have caused.Sincerely,ErwinCustomer Service RepresentativeBarnes & Noblehttp://www.bn.com/

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7 years ago
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I haven’t gotten a giftcard either.

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7 years ago
Tmmoore800
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Tmmoore800
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We received your concern with regards to the $20 giftcard that we offeras an appeasement to our customers and we sincerely regret to inform youthat this giftcard only applies to Barnes & Noble members. We willsincerely regret seeing that you, being a very loyal customer from ourcompany would leave due to this unexpected event. Losing you as acustomer would be the last thing that we wanted.We pray for the success of your future endeavors.We thank you for your feedback and we apologize most sincerely regretany inconvenience this may have caused.Sincerely,ErwinCustomer Service RepresentativeBarnes & Noblehttp://www.bn.com/

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7 years ago
Tmmoore800
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Tmmoore800
You can flag a comment by clicking its flag icon. Website admin will know that you reported it. Admins may or may not choose to remove the comment or block the author. And please don't worry, your report will be anonymous.

We received your concern with regards to the $20 giftcard that we offeras an appeasement to our customers and we sincerely regret to inform youthat this giftcard only applies to Barnes & Noble members. We willsincerely regret seeing that you, being a very loyal customer from ourcompany would leave due to this unexpected event. Losing you as acustomer would be the last thing that we wanted.We pray for the success of your future endeavors.We thank you for your feedback and we apologize most sincerely regretany inconvenience this may have caused.Sincerely,ErwinCustomer Service RepresentativeBarnes & Noblehttp://www.bn.com/

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7 years ago
Anonymous
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NO GIFT CARD HERE.

Related to the HP TouchPad, the only emails I received from Barnes & Noble are
1) A Receipt that my order for the TouchPad was accepted.

2) A Cancellation email that my order could not be filled.

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7 years ago
NonMember Scott
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I guess they are only concerned with Members who were screwed out of their purchase……. for the rest of us, I guess they could give a @#%&!

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7 years ago
lala04
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I call BS on B&N! How are they legally allowed to appease “customers” when all of us who ordered the Touchpad are customers? It’s discrimination, flat out! I plan to boycott them indefinitely.

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7 years ago

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