Dell’s Alienware M11x notebook features an 11.6 inch, 1366 x 768 pixel display, a reasonably fast Intel processor, and high performance graphics. At about 4.5 pounds, it’s pretty heavy for an ultraportable laptop, but it’s one of the smallest, lightest, and cheapest ($749 and up) notebooks aimed specifically at video game enthusiasts.
Unfortunately a number of early customers noticed cracks showing up in the hinges connecting the laptop screen/lid to the keyboard/base.
Dell is aware of the problem and newer Alienware M11x laptops have sturdier hinges. But today Dell made it clear that the company would fix any older M11x R1 or R2 models with broken hinges, free of charge.
Customers from anywhere in the globe can send in their laptops for repair, and it doesn’t matter if the notebook is covered by warranty or not. That’s a pretty classy move on Dell’s part (although releasing a product that wasn’t flawed in the first place would have been even better).
The company says that most customers that bought even the original M11x models haven’t had any problems — so if it ain’t broke, don’t send it in to be fixed.