Its a real shame – the form factor is great, the build quality is a step up from anything else I've seen, the keyboard is acceptable given the compromises that are needed, its properly silent and the battery gives me a genuine 4 hours under Ubuntu…. I -love- this machine.

If Dell had informed me that there was no connector for the WWAN I would have held off until they were shipping devices with the WWAN, but their website (referenced elsewhere in these replies) indicated that the device was fitted and it was a user upgrade….it isn't, it's solder pads, which ain't an upgrade path for the majority of users

Its a shame for everyone concerned – it's cost Dell a significant amount of money to -not- sell me a machine and, worse, to get a shop soiled one back. It's cost me in time and effort to get the machine configured the way I wanted it to be and it's cost the planet a bit for the dead trees that have been wasted getting the thing to and from my house. Grrr.

Oh well, back to surfing liliputing….

DAVE

Good luck!

Good luck!

My experience with Dell getting this resolved has, so far, been less than impressive. Historically I've been involved in a -lot- of Dell kit purchased for business use and been quite impressed with their support …. My experience of their 'consumer grade' support hasn't been so very impressive so far. One of the main reasons for getting a Dell machine was that they'd look after it if something went wrong ….. But quite frankly, as of today, I would advise private customers to try quite hard to avoid them. I'm hoping everything will come good over the next couple of days, but let's wait and see.

The machine is -great- and there's little to complain about, except the lack of connector!
At the moment I'm quite disappointed.

My experience with Dell getting this resolved has, so far, been less than impressive. Historically i've Bern involved in a -lot- of Dell kit purchased for business use and been quite impressed with their support …. My experience of their 'consumer grade' support hasn't been so very impressive so far. One of the main reasons for getting a Dell machine was that they'd look after itbif something went wrong ….. But quite frankly, as of today, I would advhse private customers to try quite hard to avoid them. I'm hoping everything will come good over the next couple of days, but let's wait end see.

The machine is -great- and there's little to complain about, except the lack of connector!
At the moment I'm quite dissapointed.

My present mobile provider is Verizon, which is the most difficult to deal with about using anything not provided by them, but there are sighs that they may be forced to loosen up a bit to compete with other providers. I might even be able to buy a mini-PCIe 3G card with their EV-DO from the Dell parts department and put it in the netbook of my choice and sign up for their data plan.

My present mobile provider is Verizon, which is the most difficult to deal with about using anything not provided by them, but there are sighs that they may be forced to loosen up a bit to compete with other providers. I might even be able to buy a mini-PCIe 3G card with their EV-DO from the Dell parts department and put it in the netbook of my choice and sign up for their data plan.